Refund Policy

1. Eligibility for Refunds

You are eligible for a full refund if:

• The refund request is made within 30 days of purchase
• You have contacted our support team and given us an opportunity to resolve any issues
• The module has a technical issue that we cannot resolve
• The module does not work as described in the documentation

2. Non-Refundable Items

The following items are not eligible for refunds:

• Custom development services (after work has commenced)
• Purchases made more than 30 days ago
• Modules that have been modified or customized by third parties
• Purchases made through unauthorized resellers
• Renewal fees for expired licenses

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@whmcspilot.com
2. Provide your order number and reason for the refund request
3. Allow our team to attempt to resolve any technical issues
4. If the issue cannot be resolved, we will process your refund

4. Refund Processing

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be issued to the original payment method
• You will receive a confirmation email once the refund is processed
• Your license will be deactivated upon refund approval

5. Partial Refunds

In some cases, we may offer partial refunds:

• For custom development projects that are partially completed
• For bundled products where only some items are being returned
• At our discretion for special circumstances

6. Chargebacks

Please contact us before initiating a chargeback. Chargebacks filed without contacting us first may result in:

• Immediate license termination
• Account suspension
• Inability to purchase from us in the future
• Legal action to recover costs

7. Custom Development Refunds

For custom development projects:

• 50% refund available if cancelled before work begins
• Partial refunds based on work completed after project starts
• No refunds after project delivery and acceptance
• Milestone-based refunds as outlined in project agreement

8. Support and Resolution

Before requesting a refund, we encourage you to:

• Contact our support team for assistance
• Review our documentation and knowledge base
• Allow us 48 hours to respond to support requests
• Provide detailed information about any issues

9. Exceptions

We reserve the right to refuse refunds in cases of:

• Abuse of our refund policy
• Multiple refund requests from the same customer
• Fraudulent purchases
• Violation of our Terms of Service

10. Questions

If you have questions about our refund policy, please contact us at:
Email: support@whmcspilot.com
We're here to help and want to ensure you're satisfied with your purchase.