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WHMCS WhatsApp Cloud Module
Customer support + sales over WhatsApp, native in WHMCS
WHMCS WHMCS 8.13
PHP 8.1+
5.0 / 5
Use Meta's official WhatsApp Cloud API to send invoices, ticket replies, OTP codes and renewal reminders over WhatsApp. Customers reply, you reply, all logged in WHMCS. Two-way conversations, approved templates, fully native.
Key features
- Meta WhatsApp Cloud API (official, free for low volume)
- Send: invoice issued, payment received, ticket reply, service suspended, OTP login codes
- Receive: customer replies route into a WHMCS ticket automatically
- Approved-template manager: load, edit, submit templates for Meta approval from WHMCS admin
- Conversation view - WhatsApp threads visible in the ticket UI
- Customer opt-in via client-area phone verification (required by Meta policy)
- Multi-language template variants
- Media support: send invoice PDF, screenshots, payment receipts
- Quick-reply buttons (pay invoice, renew now, reply to ticket)
- Per-event opt-out so customers can mute marketing while keeping transactional
Why customers buy this module
- →WhatsApp open rate is 90%+ globally - dramatically higher than email
- →OTP via WhatsApp is faster and cheaper than SMS in most regions
- →Customers reply in seconds - support tickets close 3-5x faster
- →Free WhatsApp Cloud tier covers first 1,000 conversations/month - $0 to start
Frequently asked questions
Do I need to use a third-party BSP like Twilio?
No - this uses Meta's first-party WhatsApp Cloud API. Cheaper than going through a Business Solution Provider and you keep the conversation data on your infrastructure.
What about template approval delays?
Meta usually approves templates in minutes to a few hours. The module shows approval status and warns before sending an unapproved template.
Technical specifications
- supportedVersions
- WHMCS 7.10 through 8.13
- installation
- Create Meta Business app, link WhatsApp phone number, paste Cloud API token
- requirements
- PHP 8.1+, WHMCS 7.10+, Meta Business account with WhatsApp Cloud enabled, HTTPS endpoint for incoming webhooks
- adminUI
- Template manager, conversation log, opt-in/out reporting
- clientUI
- Phone verification + per-event WhatsApp preferences